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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Rigo Montanez

September 13, 2023

5  out of  5 rating by Rigo Montanez
"Just want to give a quick shoutout to this office. I recently moved from Arizona to Texas and was needing to transfer my insurance over to an office in Frisco. Well, I initially did a quote with another office nearby on the phone and not only did they do the quote wrong, but the price was higher than expected. I use to work for State Farm as a producer of insurance before I transferred to a different role, so I know how this process works. Anyways, I really enjoy being with State Farm so before switching to another company, I gave this office a call and I’m glad I did. Neyla Villareal was very professional and knew what she was doing. She was able to transfer my policy with my discounts and increase my coverage for a lower rate. She was very quick with the process and I was appreciative of that because I was in the middle of my workday as well. Thank you guys!"

Victoria Wheaton

September 11, 2023

5  out of  5 rating by Victoria Wheaton
"I've had two very special representatives help me, and I'm grateful. I needed help making a decision on updating my coverages. Unfortunately due to work I couldn't go into the office, but Kenzi contacted me via e-mail within 24 hours of my request, and was awesome! Very informative, quick, and friendly. My most recent experience was with Olivia Castillo she was very compassionate and understanding. I'd definitely recommend anyone to give them a shot."

Arthur Yang

September 8, 2023

5  out of  5 rating by Arthur Yang
"Neyla helped me get the insurance I need. She was responsive and professional. It’s been a pleasant experience working with her."

Sam Haddad

September 1, 2023

5  out of  5 rating by Sam Haddad
"Approachable and easy to get in touch with, a very professional staff. Thank you Neyla for the excellent support!"

Stacy Singleton

August 28, 2023

5  out of  5 rating by Stacy Singleton
"Shannon was my agent and was prompt and helped me get a great rate on my daughters new car insurance . I recommend calling Shannon she knows her stuff😊"

zubair abdul

August 15, 2023

5  out of  5 rating by zubair abdul
"Working with Olivia for my new insurance was a delight. Olivia's clear explanations helped me understand my options better. Her responsiveness and friendly demeanor created a strong sense of trust. I highly recommend Olivia to anyone seeking top-notch insurance assistance."

melik tageddi

August 15, 2023

5  out of  5 rating by melik tageddi
"excellent attention, thanks olivia .."


August 1, 2023

5  out of  5 rating by DAVID CABALLERO
"(Translated by Google) Olivia Castillo has been very helpful to me in everything related to my policies and coverage, payments and others. For being bilingual, who can help all Hispanics perfectly, and for being so capable, professional and understanding that for me he is a role model (I wish all companies would have such a person) I am happy and grateful and highly recommended (Original) Olivia Castillo a sido para mi de muchísima ayuda en todo lo que concierne a mis pólizas y cobertura pagos y demás Por ser bilingüe que nos puede ayudar ala perfección a todos los hispanos y tan capaz profesional y comprensiva que para mi es un modelo a seguir ( ojalá así tuvieran todas las compañías una persona así ) estoy contento y agradecido y ampliamente recomendable"

Aliona Antonovici

July 18, 2023

5  out of  5 rating by Aliona Antonovici
"I am so happy to work with Olivia, she helps me all the time with all the questions I have. She is so professional, fast and nice on the phone! So far I like being with State Farm and have Olivia as my consultant."

Vineeth Lekkala

July 15, 2023

5  out of  5 rating by Vineeth Lekkala
"Olivia Castillo was amazing! Really prompt service, able to anticipate needs and concerns, and always courteous."

Suzanne Vongradeth

July 13, 2023

5  out of  5 rating by Suzanne Vongradeth
"Olivia, is super helpful and very understanding. She went above and beyond to help me make my payment and reach out to let me know she sent out my receipt to my email."

Allyn Wise

July 10, 2023

5  out of  5 rating by Allyn Wise
"Mike is super knowledgeable about what coverage I need and don't really need. Also, Kenzi is the BEST about keeping up with communication and taking care of me as a customer."

Abdallah Marar

July 3, 2023

5  out of  5 rating by Abdallah Marar
"Am happy with Olivia customer service experience she’s really helpful and professional"

Kaitria Humbard

June 30, 2023

5  out of  5 rating by Kaitria Humbard
"I wanted to give a quick shout out to Olivia for her help! I called in a panic regarding a claim issue I was having and she went above and beyond in helping me handle. I'm 37 weeks pregnant (hence the panic) and she was calm, cool and collected - even giving me reassurance and updates via text as well. She handled everything, gave me the advice I needed and got my issue solved! THANK YOU Olivia and to Mike and team - my family have been loyal customers for 20+ years and will continue to do so!"

Michael Keane

June 29, 2023

5  out of  5 rating by Michael Keane
"Very professional and easy service. They respond quickly and with a personal touch."

maha lakshmi

June 28, 2023

5  out of  5 rating by maha lakshmi

Matthew Bruegger

June 28, 2023

5  out of  5 rating by Matthew Bruegger
"Amazing customer service from Olivia, she has literally made my transition to a new insurance company pleasurable. 1) I am not an easy person to put up with 2) She dealt with any and all of my short conversations with a smile. 3) I have not had to overthink or worry about anything, she takes that pressure off and allows me to continue my daily to-dos without any short remarks or feelings. Mike, you have an all star on your team 💪"

Cesar Guerro

June 27, 2023

5  out of  5 rating by Cesar Guerro
"My auto insurance had gone up so I called Ciara at State Farm to help me out. She was able to get me a little more coverage at a lower cost. She got me setup in minutes and I was able change my policy to State Farm. Thanks for the help"

Sidharth Narayan

June 26, 2023

5  out of  5 rating by Sidharth Narayan
"It was a wonderful experience for me to work with Olivia on my insurance policy. Olivia is very knowledgeable and so affable. I would recommend her to my friends and family."

Los Angeles PRO SIGNS

June 23, 2023

5  out of  5 rating by Los Angeles PRO SIGNS
"I was shopping around for insurance quotes and I never usually have a good experience when doing so but I had good luck this time. The agent that helped me was great. She knew exactly what I needed gave me a great quote and her customer service was excellent and it was very fast and simple. Neyla is so good at what she does I highly recommend asking for her at Mike Bergmans State Farm."

Thiago Alonso

June 21, 2023

5  out of  5 rating by Thiago Alonso
"Olivia was super kind and very professional and very patient in taking care of all my needs for a new car policy, I highly recommend going through them"

Dan T. Chandler

June 21, 2023

5  out of  5 rating by Dan T. Chandler
"OLIVIA was GREAT! She quickly answered all my questions, concisely gave my options, and she was very nice, even going the extra mile to help me. Five stars."

Jasmin Gonzalez

June 20, 2023

5  out of  5 rating by Jasmin Gonzalez
"Olivia helped me soo much today with our quote and helping us decide if State Farm is our right fit! Thank you so much! 😁❤️"

Abdelrahman Fahhad

June 19, 2023

5  out of  5 rating by Abdelrahman Fahhad
"I know how overwhelming it is to find the best insurance for your car that can fits your needs with in your budget, after dealing with a lot of insurance companies and agents which is not fun at all trust me, I came across a guy who works for Mike Bergman - State Farm Insurance his name is John Martin I swear this guy deserves the best he helped me professionally and discussed everything in details with until I found what I’m looking for. Definitely recommended him for anyone who doesn’t like to deal with agents that are just worried about selling you a car insurance and remember the name and ask for John Martin."

andrew mitchell

June 17, 2023

5  out of  5 rating by andrew mitchell
"6 star rating for Olivia she is absolutely wonderful ! I can always count on her to answer my calls when I need quick questions answered and always helps me get the correct information I need any time of day..Keep up the great work !"